Who We Are

Learno Wave operates from C. Federico García Lorca, 21, 30107 Guadalupe, Murcia, Spain. We provide online education focused on mobile game programming for students across Spain and beyond. When we say "we," "us," or "our" in this document, we're talking about Learno Wave.

You can reach our data protection team at help@learnowave.com or call us at +34658574025 if you have questions about how we handle your data.

Information We Collect

We're upfront about what we collect. Here's what happens when you sign up or browse our site:

Information You Give Us Directly

• Registration details: Your name, email address, phone number (optional), and country of residence when you create an account
• Payment information: Billing address and payment method details when you enroll in our courses (we don't store full credit card numbers)
• Profile data: Any additional information you choose to add to your student profile, like your programming background or learning goals
• Communication records: Messages you send us through our contact forms, emails, or support channels
• Course work: Projects you submit, forum posts, assignments, and any code you share through our platform

Information We Collect Automatically

• Usage data: Which lessons you view, how long you spend on different sections, and your progress through courses
• Technical information: Your IP address, browser type, device information, and operating system
• Cookies and tracking: Small data files that help us remember your preferences and understand how you use our site
• Performance metrics: Quiz scores, assignment completion rates, and learning patterns to help improve your experience

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather has a specific purpose:

• Delivering courses: Providing access to lessons, tracking your progress, and issuing completion certificates
• Communication: Sending important updates about your courses, responding to your questions, and providing technical support
• Payment processing: Handling enrollment fees and managing your subscription if applicable
• Platform improvement: Analyzing how students use our courses to make them better and more effective
• Security: Protecting your account from unauthorized access and preventing fraud
• Legal compliance: Meeting our obligations under Spanish law and GDPR requirements
• Marketing (with permission): Informing you about new courses or features that might interest you, but only if you've opted in

Sharing Your Information

Sometimes we need to share your data with specific partners to provide our services. Here's who might see your information:

• Payment processors: Companies that handle credit card transactions securely on our behalf
• Cloud hosting providers: Services that store our platform data and course materials
• Email services: Platforms we use to send you course updates and notifications
• Analytics tools: Services that help us understand how students interact with our courses
• Legal authorities: When required by Spanish law or to protect our legal rights

All third-party partners we work with must meet strict data protection standards. We have contracts in place that require them to protect your information just as carefully as we do.

International Data Transfers

Our servers are primarily located within the European Union. However, some of our service providers operate globally, which means your data might occasionally be processed outside the EU.

When this happens, we make sure appropriate safeguards are in place. This includes using Standard Contractual Clauses approved by the European Commission and working only with providers who demonstrate strong data protection practices.

Your Rights Under GDPR

As someone whose data we process, you have specific rights. These aren't just theoretical – we're set up to help you exercise them:

Data Security

We take protecting your information seriously. Our security measures include:

• Encryption: All data transmitted between your device and our servers uses industry-standard SSL/TLS encryption
• Access controls: Only authorized team members can access personal data, and only when necessary for their work
• Regular backups: Your course progress and account data are backed up regularly to prevent loss
• Security monitoring: We actively monitor for suspicious activity and potential breaches
• Staff training: Our team receives regular training on data protection and security best practices

No system is completely secure, but we continuously update our practices to protect against new threats. If we ever experience a data breach that affects you, we'll notify you within 72 hours as required by GDPR.

How Long We Keep Your Data

We don't keep your information longer than necessary. Here's our general approach:

• Active accounts: We keep your data while your account remains active and for a reasonable period afterward
• Course records: Learning progress and certificates are retained for seven years to verify completion if needed
• Financial records: Payment information is kept for ten years to comply with Spanish tax and accounting laws
• Marketing data: If you unsubscribe from marketing emails, we'll suppress your contact details but keep a record to honor your preference
• Legal holds: Information relevant to legal claims or regulatory investigations is retained until the matter concludes

When data is no longer needed, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. Some are essential for the site to work, while others help us improve your experience.

Types of Cookies We Use

• Essential cookies: Required for login, course access, and basic site functionality. These can't be disabled.
• Performance cookies: Help us understand which pages are popular and how students navigate our courses
• Functional cookies: Remember your preferences like language settings or video playback speed
• Analytics cookies: Provide insights into how our platform is used so we can make improvements

You can control cookie settings through your browser, though disabling certain cookies might affect how well our platform works for you.

Children's Privacy

Our courses are designed for individuals aged 16 and older. We don't knowingly collect personal information from anyone younger than 16 without parental consent. If you're under 16 and interested in our courses, please have a parent or guardian contact us to discuss enrollment options.

If we discover we've accidentally collected data from someone under 16 without proper consent, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review it occasionally to stay informed about how we protect your information.

Complaints and Concerns

If you're unhappy with how we've handled your personal data, please let us know. We take complaints seriously and will investigate thoroughly.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos) if you believe we've violated your privacy rights. However, we hope you'll give us a chance to resolve any issues first.